Behind every data point is a person. This session, led by Jeremy Gall, Founder and CEO at Breezeway, will explore how operational metrics, from response times to turnover rates, are deeply connected to the people doing the work on the ground: cleaning, inspection, and maintenance teams. Learn how to interpret your data through a human lens to uncover insights that improve guest satisfaction, staff retention, and ultimately, revenue. When you align your metrics with the realities of your teams, your numbers start to tell a much richer story.