AI is transforming guest communication, but few operators have seen what it looks like when it truly works. In this session, we’ll explore how to deploy AI that meaningfully automates guest messaging at scale and improves both efficiency and experience. Cole Rubin, CEO of Conduit AI, and Dennis Goedheid, CEO of Casiola, will share real examples from operators using AI to handle thousands of guest interactions every week with accuracy, consistency, and personality. We’ll cover how to structure your data, train AI on your brand tone and property context, and design workflows that let AI safely manage everything from booking questions to maintenance updates. You’ll leave with a clear roadmap for implementing AI that saves time, enhances guest satisfaction, and scales your operations without adding headcount.