Tightening the Relationship between Property Data, Guest Experiences, and Profit

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Session Description:

Fueled by data from its recent 2022 Property Operations Report, Breezeway CEO Jeremy Gall will lead an interactive and actionable session exploring methods to utilize the guest experience as a force multiplier for profit. With the first few minutes of every guest’s stay being the most impactful, paving the way for an optimal guest experience often begins with streamlined property readiness and operations. Jeremy will break down the formula of organizing internal teams, scheduling routine and preventative maintenance, and optimizing one’s tech stack to exceed guest expectations; and how through each of these outputs one can utilize guest satisfaction to increase profit margins. Understanding the relationship between property tools and data can make all the difference in not only your bottom line but your guests’ interaction with your brand.

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